Welcome to The Skincare Lab! By using our website and services, you agree to comply with the following Terms and Conditions. Please read them carefully before making a purchase or using our platform.
1. General Use
- By accessing our website, you confirm that you are at least 18 years old or have legal parental/guardian consent.
- You agree not to use our products or services for any illegal or unauthorised purpose.
- We reserve the right to modify or discontinue our services without prior notice.
2. Orders and Payments
- All orders placed through our website are subject to availability and confirmation.
- Prices are listed in AUD and may be subject to change without notice.
- We accept payments through secure third-party payment processors. We do not store your payment details.
- If your payment is declined, we are not responsible for any delays or cancellations of your order.
3. Shipping and Delivery
- We aim to dispatch orders within 1-2 business days, but delivery times may vary depending on location and courier services.
- The Skincare Lab is not responsible for delays caused by shipping carriers or customs processing.
- Customers are responsible for providing accurate shipping information. We are not liable for lost or undelivered orders due to incorrect addresses.
4. Returns and Refunds
- Due to the nature of skincare products, we only accept returns for unopened and unused items within 30 days of purchase.
- If you receive a damaged or defective product, please contact us within 2 days of receiving the item with proof of the issue.
- Refunds will be processed once we receive and inspect the returned item.
- Shipping fees are non-refundable unless the return is due to our error.
5. Product Disclaimer
- Our skincare products are formulated with high-quality ingredients, but individual results may vary.
- We are not responsible for any adverse reactions or allergies. Always conduct a patch test before full application.
- Our products are not intended to diagnose, treat, cure, or prevent any medical conditions. Consult a dermatologist before use if you have sensitive skin or specific concerns.
6. Intellectual Property
- All content on our website, including text, images, logos, and product descriptions, is the property of The SkinCare Lab and may not be copied, distributed, or used without permission.
7. Limitation of Liability
- We are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.
- The Skincare Lab is not responsible for any third-party services, links, or external websites that may be referenced on our platform.
8. Privacy Policy
- By using our website, you agree to our Privacy Policy, which outlines how we collect, store, and use your personal data.
9. Changes to Terms and Conditions
- We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at support@theskincarelab.com.au.