Privacy Policy

 At The Skincare Lab, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or interact with our services.

1. Information We Collect

We may collect the following types of personal information:

• Personal Identifiable Information (PII): Name, email address, phone number, shipping and billing address.
• Payment Information: When you make a purchase, we collect payment details via our secure payment gateway (we do not store your credit card details).
• Account Information: If you create an account, we store login credentials and purchase history.
• Browsing Information: We collect data such as IP address, browser type, and website usage through cookies and analytics tools.
• Communication Data: Any information you provide when contacting us via email, chat, or customer support.

2. How We Use Your Information

We use the collected data to:

• Process orders, payments, and deliveries.
• Provide customer service and respond to inquiries.
• Improve our website, products, and user experience.
• Send promotional emails and exclusive offers (you can opt out at any time).
• Prevent fraudulent transactions and maintain security.
• Comply with legal and regulatory obligations.

3. How We Share Your Information

We do not sell your personal information. However, we may share your data with:

• Third-Party Service Providers: Payment processors, shipping partners, marketing platforms, and analytics tools that help us operate our business.
• Legal Authorities: If required by law, we may disclose personal information to comply with legal obligations.
• Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred as part of the business assets.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance your browsing experience.
• Remember your preferences and past interactions.
• Analyze website traffic and improve functionality. You can manage or disable cookies through your browser settings, but this may impact your experience on our site.

5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. However, no online transmission is 100% secure, so we encourage users to take precautions when sharing personal information online.

6. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information.
• Opt out of marketing communications at any time.
• Request details on how we process your data.
• Restrict or object to certain data processing activities. To exercise these rights, please contact us at [Insert Contact Email].

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, so we encourage you to read their policies before sharing personal information.

8. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices. Any modifications will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us at support@theskincarelab.com.au.